Order faster, boost sales – with the self-order terminal for the hospitality industry

With a restaurant ordering kiosk, guests can easily place their orders contactlessly instead of waiting for service staff at the counter. At the terminal, they can pay contactlessly using their preferred payment provider. Cash payment at the counter is also available upon request.

With the ordering terminal, customers can place orders and pay contactlessly in the restaurant quickly and easily. The self-order terminal reduces wait times, takes the pressure off your staff, and allows you to process more orders in the same amount of time. Well-placed offers and intuitive operation encourage many guests to purchase additional items through upselling, which increases your total revenue.

Yes, the self-order terminal can be operated without a connected POS system. Orders are taken and processed directly at the terminal. For smooth day-to-day operations, however, we recommend having at least one POS system in use—for example, to handle special cases, manual adjustments, or to process orders in the event of questions or complaints.

We currently do not offer integration with third-party POS systems. The self-order terminal can either be used in combination with the SIDES POS system or operated completely independently. With the SIDES POS system, you benefit from centralized control of all ordering channels, connections to SIDES products such as the Kitchen Manager and comprehensive statistics.

Yes, the self-order terminal meets all legal requirements. Every order is signed using a technical security system (TSE) and stored in an audit-proof manner. This ensures the system is fully compliant with tax office regulations and meets the requirements of the Cash Register Security Ordinance (KassenSichV).

Yes, we offer the option to finance self-order terminals through a leasing partner. This allows you to spread the costs over a fixed period and preserve your liquidity. Whether leasing is an option for you will be determined on an individual basis following a brief review.

Typically, the self-service kiosk is ready for use within about four weeks. This timeframe includes hardware deployment, setup, custom digital menu design, and configuration of your desired features. The duration may vary slightly depending on the scope of the project.

The self-order terminal supports all common card payments, including contactless options. Depending on your setup, cash payments are also possible. This gives your guests maximum flexibility at checkout and helps prevent unnecessary order cancellations.

Yes, if you use our self-order terminal together with our restaurant POS system . Via the kitchen managementsoftware, all orders are automatically forwarded to the stations in your kitchen. Your staff can see the status of the order throughout the entire process and know which steps still need to be completed. This allows them to process orders more efficiently, make fewer mistakes, and reduces the service workload.

A restaurant ordering kiosk relieves your team exactly where staff shortages are felt most: taking orders. Guests place and pay for their own orders, reducing the number of staff needed at the counter. Your existing team can focus on service, the kitchen, and food preparation instead. This makes it easier to handle peak times, reduces team stress, and keeps operations running efficiently and smoothly, even with a smaller crew.

Via the integrated loyalty program , your guests can easily log in to the self-order terminal with their account to earn points or redeem vouchers with every order. This provides a clear incentive to return and order directly from you more often, rather than through third-party providers. The system is particularly powerful due to its integration into the entire SIDES ecosystem: for example, a customer can earn points at the self-order terminal in-store and later redeem them conveniently in the webshop or in your app. This allows you to create a seamless customer journey across all channels and build genuine, long-term customer relationships—resulting in a measurably higher return rate and increased revenue per customer.

With SIDES, you can find the ideal self-order terminal for your restaurant or fast-food business. We partner with QuriPOS, Prestop, and ELO as our hardware providers. The self-order terminals are available as countertop models, wall-mounted units, or with a floor stand.

You can usually reuse existing hardware to set up the ordering terminal in your restaurant. A tablet or touchscreen monitor is all you need to get started. The ordering terminal is connected directly to the store system and transmits orders in real time—just like the restaurant webshop—to the POS system, where they can be processed quickly and clearly.

The self-order terminal only collects order data by default. Personal data is only stored if the guest provides it voluntarily – for example, as part of a customer account, loyalty program or when using vouchers. All processes are GDPR-compliant and transparent.

The cost of a self-order terminal depends primarily on the chosen hardware configuration, such as touchscreen size, stand or wall-mount options, and the payment module. Prices generally start at €2,000 per terminal. Additional software and service fees may apply, depending on the required functionality. Alternatively, leasing is also an option subject to approval, allowing you to spread out investment costs and keep them predictable.

The SIDES self-order terminal is more than just a kiosk – it is fully integrated into the entire SIDES ecosystem. This means all orders flow automatically and without any manual steps into your POS system, are sent directly to the kitchen display, and are immediately visible in your reports. This helps you avoid transcription errors, save time, and create seamless, efficient processes. At the same time, you remain as flexible as possible: the terminal is hardware-agnostic and can be used either as a standalone solution or in combination with the SIDES POS system . This allows the solution to adapt perfectly to your setup – whether you run a single restaurant or a growing chain.