Too many orders, not enough drivers? We have the solution!

With our Delivery-as-a-Service (DaaS) solution, you can send orders directly from your system to external delivery partners. As soon as an order comes in, a driver is requested automatically based on your specified preparation time. Alternatively, you can manually select a driver for each order and schedule the pickup time. All delivery details and status updates are displayed centrally in your order overview, giving you full control at all times.

External delivery services like Lieferando, Uber, or Wolt offer restaurateurs the flexibility to run a delivery service without needing their own fleet. Staffing is a major challenge in the hospitality industry, and managing drivers—whether on short notice or as permanent staff—involves significant effort and high fixed costs. With our external delivery solution, you can outsource this part of your business entirely or in part. You benefit from professional drivers, optimized routes, and fast delivery—all without having to worry about vehicle fleets, shifts, or staff shortages.

The external delivery model is always a worthwhile investment if you handle a high volume of orders or are just starting out – all without needing your own drivers. For restaurants, ghost kitchens or quick-service concepts this is particularly attractive. External drivers help you expand your reach. The SIDES external delivery solution also provides essential support during temporary bottlenecks, such as peak hours or staff shortages. You can use the system flexibly: as a permanent primary solution or as a selective supplement to your in-house team. With SIDES, you have the flexibility to decide which stores handle their own deliveries and which outsource them. This allows you to stay adaptable without compromising on delivery quality or speed.

Uber Eats and Wolt are ordering platforms where customers discover and order your products. In contrast, the SIDES external delivery solution is purely logistics: the order comes through your own webshop or other channels, and only the delivery is handed off to partners like Uber Direct or Wolt Drive. This allows you to maintain full control over your orders.

Even with outsourcing, SIDES keeps you on top of all your deliveries at all times. In the order overview, you can choose whether an order should be delivered by an in-house driver or an external service like Uber Direct or Wolt Drive. You can see which provider is active, view costs and billing transparently, and manually adjust processes whenever you need to. This means maximum control and full transparency with minimal effort.

Yes. You can use external delivery services specifically when your own team is at capacity or needs extra support. This allows you to stay flexible instead of having to plan for permanent overcapacity.

You can currently connect delivery services like JET Go, Uber Direct, and Wolt Drive directly from the SIDES system. There is no need for additional software – everything runs through one central platform. Other providers like Catcher are already in the pipeline, giving you even more options in the future so you can choose the right partner for every region or situation. This provides you with maximum flexibility, regardless of your business size or location.

The best way is through a direct cost comparison. Use the calculator on this page to compare your own drivers with external delivery services and quickly see which model is more cost-effective.

Yes, absolutely. Smaller restaurants, start-ups, and new locations in particular benefit from SIDES' external delivery solution. Instead of investing in vehicles, drivers, or logistics, you can launch your delivery service immediately—with minimal risk and predictable costs. You only pay for deliveries when you actually need them. This makes DaaS an especially cost-effective solution if you want to deploy your resources strategically and stay flexible.