Soul Sushi increases revenue by 10% with its own online shop

Before switching to SIDES, Soul Sushi staff had to take orders through various channels, such as over the phone or online. This caused a lot of stress, especially during peak hours. Furthermore, orders were not automatically consolidated in one system but had to be manually entered into the restaurant POS system . This frequently led to errors in order processing.

"We had many problems before working with SIDES. Certain items were not recognized by the system, and some orders would come through but not be flagged correctly. As a result, many orders were lost or had to be typed in manually."

Nico Tietze, Deputy Managing Director of Soul Sushi

All online orders in one system

When it became clear that from 2020 onwards every POS system had to be GoBD-compliant and that there was a mandatory TSE requirement , switching to an all-in-one system was a foregone conclusion for Nico Tietze. The franchise company switched to SIDES in 2020 and uses, among other things, the POS system with delivery portal integration to optimize its delivery business. The cloud-based TSE POS system was optimized for fast order entry.

Thanks to the interface with delivery portals, such as Lieferando, Wolt, Uber Eats or Google Food Ordering, online orders are transmitted directly to the POS system. This means Soul Sushi no longer has to manually type incoming orders into the register. Furthermore, the sushi chain no longer has to work with individual tablets for each delivery platform, but instead has all orders in one single system. Their own restaurant webshop and the corresponding app are also directly connected to the POS system.

Soul Sushi also optimizes order delivery using SIDES software for driver management. Routes are automatically grouped and assigned to drivers. This shortens delivery times and allows them to be analyzed afterward.

Optimized processes & fewer errors

Nico Tietze is completely satisfied with SIDES software. The digital POS system for restaurants with delivery platform integration makes work easier for his staff, saves time, and reduces the error rate. Thanks to SIDES software, Soul Sushi was able to establish a reliable delivery service and resolve issues with missing orders once and for all.

"I haven't found anything negative yet. I get all the support I need. If I send an email, I get a response within an hour. So, I would only recommend SIDES if anyone asks me." – Nico Tietze, Deputy Managing Director of Soul Sushi

Optimize your processes too with Restaurant Management Software by SIDES.