Call a Pizza manages delivery times, staff scheduling, and data analysis centrally.

Call a Pizza was founded in 1985 and has since grown to 124 branches, 47 of which are managed by Wolfgang Asbök. Before partnering with SIDES, the company tried several systems. However, these provided insufficient data and could not guarantee a 100 percent data transfer rate from all franchise locations.

Connectivity issues often played a role in this. Only daily closing reports could be saved on their own server, but not individual branch data. As a result, Call a Pizza had to estimate missing figures.

"With branch management, I have everything in view. It used to be an incredible effort to collect all the data. I often waited a long time for input from the franchisees. Plus, I lacked the data to better control the business."

Wolfgang Asböck, Master Franchisee for Southern Germany at Call a Pizza

Simple branch management thanks to SIDES

Since 2014, Call a Pizza has had all important figures in real-time at a glance with SIDES branch management. The data for each franchise branch can be accessed at any time and shows the development processes of individual stores in detail. Collected revenue from the restaurant POS system and delivery times from the driver app can be compared quickly and easily. As restaurant statistics , the bundled data sets provide an accurate overview of whether stores are profitable or in need of optimization. The right franchise software.

Data sets are evaluated centrally to review statistics with employees on a monthly basis. Furthermore, the Call a Pizza headquarters can pass on delivery evaluations directly to individual branches. This includes, for example, whether delivery times are too long, minimum order values were set incorrectly, or too few staff members are scheduled.

Increase customer satisfaction through SIDES

Thanks to the cloud-based branch management in the software, it is immediately apparent to Call a Pizza how many orders are being placed at each branch. After analyzing the statistics, the pizza delivery service identifies problems directly and can react quickly. SIDES also helps with complaint management. Thanks to the software, it is possible to track whether customer complaints are justified. If a customer claims, for example, to have waited too long for their food, Call a Pizza can check the delivery time in the software.

"I can see exactly how long drivers are on the road in the system. This allows me to have better conversations with customers when they complain about long delivery times. With SIDES branch management, comprehensive data analysis is possible, which gives me a solid basis for decision-making.", such as Wolfgang Asböck.