Ala Turka saves on commissions and boosts sales with its own online shop

"The webshop has not only led to a significant increase in customers but also enables effective online advertising on platforms like Instagram and Facebook."

Mehmet Türün, Co-founder of Ala Turka

Efficiency and customer satisfaction thanks to the SIDES webshop

Ala Turka has been relying on SIDES restaurant software since 2021. With the all-in-one POS system and the commission-free restaurant webshop, the fast-food restaurant has been able to significantly optimize order processing, both on-site and online. Thanks to automatic order transmission and improved scheduling, orders can be delivered to customers right on time. This results in a lower error rate and shorter waiting times for customers. "45% of orders are now placed via the SIDES webshop, and the goal is to increase this share even further," says Mehmet Türün. "The webshop has not only led to a significant increase in customers but also enables effective online advertising on platforms like Instagram and Facebook."

Optimized kitchen workflows and efficient delivery processes

With the introduction of the SIDES kitchen manager , Ala Turka has been able to significantly optimize its kitchen processes. Thanks to the digital kitchen manager, all items in an order can be prepared simultaneously, effectively, and automatically, which drastically reduces the error rate. Each workstation shows on the kitchen monitor which dishes need to be prepared for each order. The kitchen team can see on the monitor which orders are already in progress. As a result, complicated verbal coordination is no longer necessary.

Once orders for delivery are marked as ready at the packing station, delivery routes are automatically planned and consolidated into optimal routes via the driver management system. In the driver app , drivers can see where orders need to be delivered. These digitized processes have significantly increased efficiency, as handwritten notes are now a thing of the past. This structured and organized workflow not only ensures happier customers but also smoother operations throughout the entire restaurant.

"With SIDES, we ensure that orders arrive at our customers' doors on time and hot. We work more time-efficiently overall because we no longer have to coordinate drivers manually. Deliveries are much more organized and structured."

Mehmet Türün, Co-founder of Ala Turka