shizoo doubles its online orders with the SIDES webshop

This caused stress for employees and delays in processing orders. shizoo. had to bring in at least 1 to 3 additional service staff, resulting in high costs for the company. Furthermore, a large proportion of incoming orders were placed via delivery portals. Consequently, shizoo. had to pay high commissions to delivery platforms like Lieferando or Uber Eats. The sushi restaurant needed a more cost-effective and efficient solution to optimize its delivery business.

"With SIDES software, you can at least double your number of online orders. It worked for us, too."

Frank Kleine, Managing Director of shizoo.

Moving from manual order taking to an automated delivery business

The sushi restaurant shizoo. has been using SIDES delivery software since 2014. Managing Director Frank Kleine is convinced by the SIDES software. The company offers customers the option to order online via its own restaurant webshop and the corresponding ordering app. With its own webshop, shizoo. is directly connected to its customers and pays no commission on incoming orders. This saves the company money while making it less dependent on delivery portals. The integration with delivery portals and the restaurant webshop ensures that online orders are automatically consolidated in the restaurant POS system and no longer need to be typed in manually.

Thanks to SIDES, shizoo. has also optimized its order delivery process using the driver app. With the app, Frank Kleine always keeps an overview of all drivers and can see who is logged in, waiting, or running late with a delivery. This allows him to intervene directly if necessary – whether he is on-site at the restaurant or on the go. With driver management shizoo. can see exactly which orders are being delivered where and in what order.

"With SIDES software, I stay on top of everything. I can track all orders in relation to delivery times and see exactly which orders are still pending." – Frank Kleine, Managing Director of shizoo.

Reduced costs and increased revenue

Today's delivery business is a major battle for customers between established delivery portals and restaurant owners. Having its own webshop helped shizoo. establish a firm footing in the delivery market and reduce high commission payments to delivery platforms. By using the software, Managing Director Frank Kleine was able to automate delivery processes, as orders are automatically transferred to the POS system and delivery routes for drivers are intelligently combined. As a result, shizoo. can deploy staff more efficiently and reduce personnel costs accordingly.

Automate your processes too with our restaurant software.