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Complete package available
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The benefits of a call center for your delivery service
Phone orders are an underestimated sales channel for many restaurants – yet also one of the biggest stress factors in daily operations. With a central call center, you can streamline order taking, relieve your in-store team, and get more out of every call.
Optimize Order Intake
Orders placed via the telephone hotline are forwarded to the correct branch by trained staff. You'll never miss a call again – even during peak hours.
Relieve Your In-Store Staff
This allows your staff to focus on food preparation and service instead of phone calls. Less stress, smoother operations, higher quality.
Scalable for Growth
Whether for a single branch or a chain: Your call center scales with your order volume without requiring on-site upgrades.
Better Service
Quick accessibility, structured order taking, and fewer errors lead to more satisfied guests – and more repeat orders.
Features of the SIDES Call Center Module
Sales Monitoring
Sales Monitoring. Check your sales per restaurant, branch, and order channel in real-time and identify which locations are performing well. This way, you see not only total sales but also where orders originate – in-house, webshop, or delivery portals. You can also observe how your daily sales develop. The analyses help you identify strong and weak days, better understand peak times, and make operational decisions based on real figures.
Sales Monitoring. Check your sales per restaurant, branch, and order channel in real-time and identify which locations are performing well. This way, you see not only total sales but also where orders originate – in-house, webshop, or delivery portals. You can also observe how your daily sales develop. The analyses help you identify strong and weak days, better understand peak times, and make operational decisions based on real figures.
Inventory & Cost of Goods
Inventory & Cost of Goods. If you use our inventory management module, you can evaluate stock levels, goods received, and goods issued. This helps you quickly identify discrepancies, reduce losses, detect bottlenecks, and better prepare for inventory counts.
Inventory & Cost of Goods. If you use our inventory management module, you can evaluate stock levels, goods received, and goods issued. This helps you quickly identify discrepancies, reduce losses, detect bottlenecks, and better prepare for inventory counts.
Delivery Area Analysis
Delivery Area Analysis. Analyze your delivery areas and deliveries. This helps you identify which areas perform well, where delivery times become critical, and which routes are particularly complex. Optimize delivery routes and reduce travel times with precise driver data. Shorter delivery times mean more orders per shift.
Delivery Area Analysis. Analyze your delivery areas and deliveries. This helps you identify which areas perform well, where delivery times become critical, and which routes are particularly complex. Optimize delivery routes and reduce travel times with precise driver data. Shorter delivery times mean more orders per shift.
Employee Performance
Employee Performance. Which shifts perform well, and which don't? Link sales data with staff deployment to ensure every shift is profitable. See how your team processes orders and where bottlenecks occur in the workflow. This allows you to plan staff more effectively and better prepare for peak times.
Employee Performance. Which shifts perform well, and which don't? Link sales data with staff deployment to ensure every shift is profitable. See how your team processes orders and where bottlenecks occur in the workflow. This allows you to plan staff more effectively and better prepare for peak times.
Analyze customer data
Analyze customer data. Through your webshop or bonus system, you can better understand and analyze customer and ordering behavior. This allows you to identify which dishes your guests purchase and which offers are relevant for repeat orders.
Analyze customer data. Through your webshop or bonus system, you can better understand and analyze customer and ordering behavior. This allows you to identify which dishes your guests purchase and which offers are relevant for repeat orders.
Profitability analysis
Profitability Analysis. Clearly analyze income and expenses to determine if your business is operating profitably. Identify cost drivers early and protect your margin before losses occur. Especially with multiple locations, SIDES helps you not just assume profitability, but thoroughly verify it.
Profitability Analysis. Clearly analyze income and expenses to determine if your business is operating profitably. Identify cost drivers early and protect your margin before losses occur. Especially with multiple locations, SIDES helps you not just assume profitability, but thoroughly verify it.
Rufnummern-Erkennung & Kundenprofile
Rufnummererkennung & Kundenprofile. Wiederkehrende Gäste werden sofort erkannt. Kundendaten, Bestellhistorie und Präferenzen sind direkt verfügbar – für eine schnellere Bestellaufnahme und besseren Service.
Rufnummererkennung & Kundenprofile. Wiederkehrende Gäste werden sofort erkannt. Kundendaten, Bestellhistorie und Präferenzen sind direkt verfügbar – für eine schnellere Bestellaufnahme und besseren Service.
Skalierung
Skalierung. Skaliere dein Call Center flexibel: Bei hohem Bestellvolumen können zusätzliche Mitarbeiter:innen zugeschaltet werden – ohne neue Infrastruktur. So wirst du in Stoßzeiten entlastet.
Skalierung. Skaliere dein Call Center flexibel: Bei hohem Bestellvolumen können zusätzliche Mitarbeiter:innen zugeschaltet werden – ohne neue Infrastruktur. So wirst du in Stoßzeiten entlastet.
A call center is ideal for these types of hospitality businesses
No busy signals, no missed sales: With SIDES Call, you can completely outsource your telephone order taking to an external call center. Customers call a central number – the rest happens in the background.
Quick-Service Restaurant
Faster operations & higher revenues with less stress
Delivery Service
Centralized control of all orders & optimized delivery routes
Ghost Kitchen
Multi-brand management from a single system
Restaurant & Franchise
Uniform standards & centralized control of all branches
Use the Call Center together with these SIDES modules
Reports
SIDES POS
Popular
With our statistics tool, you can precisely monitor and optimize key figures such as delivery times, sales, profitability, employee performance, and customer data at any time. For maximum performance of your stores.
- Real-time Overview of the Entire Business
- Access and Control for All Stores
- Profitability & Productivity Analysis
- Cost of Goods Sold Analysis
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Staff Management
SIDES Stores
Popular
Save time and effort with digital personnel management. From payroll to shift planning: Manage all employee information in one system and transmit it directly to the tax firm.
- Digital employee file
- Preliminary payroll for tax firms
- Online shift planner, time & break tracking
- Tour data management and billing
Great Value
What you need to know about SIDES Call Center Software
FAQ
How does the call center software for restaurants work?
Incoming calls are answered in the call center and recorded directly in the POS system . The software automatically identifies the correct branch based on the address and displays relevant information to call center staff, such as the menu, opening hours, and delivery times. Orders are transferred to the POS system and forwarded to the kitchen and other processes. If a guest is already registered in the store system, their phone number is also automatically assigned. The call center agent can then access the digital customer profile directly without having to enter any further data. For any questions, a built-in chat module is available, allowing call center agents and restaurant staff to communicate and quickly resolve queries. Managers have access to all performance statistics for clear and efficient analysis.
Why is a call center a smart investment for my restaurant?
Taking orders over the phone in-store is time-consuming, prone to errors, and puts unnecessary pressure on your team—especially during peak hours. By using a call center, you can outsource this process, increase the number of orders taken, boost your revenue, and ensure smoother operations. Our call center is the perfect solution for franchisesystems with a central hotline, delivery services with high call volumes, ghost kitchens managing multiple brands, and individual restaurants looking to take the pressure off their team during busy periods.
Kann ich mehrere Standorte gleichzeitig steuern?
Ja. Die Call Center Software ist auch perfekt für Ketten und Franchise-Restaurants. Bestellungen werden automatisch der richtigen Filiale zugeordnet, sodass du mehrere Standorte zentral steuern kannst.
How does the automatic store assignment work?
The agent enters the delivery address. The system immediately identifies the appropriate store and displays the menu, opening hours, and current delivery or pickup times. No manual searching, no confusion between locations.
How complex is the setup?
The call center module is integrated directly into the SIDES all-in-one restaurant software and can be activated quickly. The interface is intuitive, allowing new employees to be trained in no time. The call center software can be used easily on any PC and runs on both Windows and macOS.
Does the call center replace my in-store staff?
No – it relieves your team exactly where the biggest time loss occurs: taking orders over the phone. Your staff can focus on production, quality, and service.
Does SIDES provide the call center?
No. SIDES does not provide its own call center agents. SIDES offers the technical interface to connect external call centers directly to your POS system . The external call center handles incoming phone orders, while SIDES ensures they are processed automatically within the system.
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