Matze's reduces staffing requirements with the self-order terminal

In addition to the delivery business, it was also essential to keep the on-site operations running smoothly. A common problem was that staff would become unnecessarily stressed when customers placed orders in person on top of the online orders. This led to longer wait times and dissatisfied guests at the point of sale.

"The self-order terminal takes the pressure off our staff and reduces our staffing requirements."

Matthias Bartho, Managing Director of Matze’s.

Guests order independently

To spare customers long wait times, Matthias Bartho has been using the SIDES self-order terminal in his shop since 2019. The self-order terminal is directly connected to the Matze’s webshop , which saves time on configuration, as individual items can be set up centrally. With the self-order terminal, Matze’s offers guests on-site the option to order contactlessly.

Guests select their desired food and drinks at the ordering terminal. Automatic product suggestions help boost upselling. Guests then submit their order and can pay directly by card. Their order is processed faster, which ensures satisfied customers and a better ordering experience.

Reduced staffing requirements thanks to automation

The ordering terminal automatically sends the order to the restaurant POS system. From there, the order is transmitted to the kitchen management system and can be processed immediately. The kitchen staff see incoming orders on the kitchen monitor and know exactly what to do. Thanks to the automatic transmission, orders are processed faster and fewer errors occur.

Thanks to the self-order terminal , staff can focus on preparing food without being interrupted by guests on-site. Matthias Bartho optimizes his employees' working hours and reduces his personnel costs at the same time. This is a huge benefit for the Managing Director of Matze’s, especially given the current staff shortages in the industry.

Optimize your order taking and switch to SIDES today!