Simply Bowl boosts efficiency with automated deliveries

"SIDES' delivery portal integration allows Simply Bowl to centrally manage orders from various delivery platforms within a single POS system. This saves time, reduces errors, and ensures a smooth ordering process. As a result, the team can work more efficiently and focus more on food quality and customer service."

Tim Brandenstein, Head of Marketing at Simply Bowl

From manual route planning to automated delivery

Before implementing SIDES software, Simply Bowl faced significant challenges with order delivery. Route planning was done manually, often using Google Maps or relying on the drivers' personal knowledge of the area. This was time-consuming and frequently led to inefficient delivery routes. Especially during peak hours, the team spent a lot of time manually entering orders into the POS system, which significantly hampered efficiency.

Since introducing SIDES driver management, Simply Bowl has been able to organize deliveries efficiently. Depending on the day and shift, up to five drivers are on duty at once, all optimally coordinated using the delivery software. Drivers are notified via the driver app as soon as they are ready to pick up their next order. The app automatically calculates the optimal delivery route and displays it to the driver, ensuring they can deliver the order to the customer as quickly as possible.

Vehicles are managed directly within the software, and each driver is assigned a color-coded smartphone and vehicle. This feature allows Simply Bowl to track which vehicle was used by which driver at any time—even weeks or months later.

Shorter delivery times and increased customer satisfaction

"By introducing SIDES software, Simply Bowl has been able to increase efficiency across all areas. The precise route planning and seamless integration of delivery portals have shortened our delivery times and improved our overview of orders. This leads to higher customer satisfaction, as customers are now better informed about when their order will arrive," says Tim Brandenstein. Overall, SIDES has helped Simply Bowl boost productivity, optimize driver management, and enhance service quality. Tim Brandenstein summarizes: "Since we started using SIDES, we have seen significant improvements in every area."

Optimize your restaurant's operations too—shorter delivery times and happier guests are waiting for you!